After you've saved the edited configuration file, restart the web server. If you did use a passphrase when generating your certificate, you'll need to enter it when challenged. Testing Create a basic page wherever the root directory for your web server is located, if you don't already have content there. Then point your web browser at. You should see an SSL connection opened and the page delivered. If you're using a self-signed certificate, your browser will pop up an alert warning you that the server's identity cannot be verified. You can choose to view and accept the certificate. If using an external certificate, it should all happen without intervention. Make sure as well that you can't access the protected content using. If you try, you should get an error message. Troubleshooting If it's not working as expected, first check that your server is actually running, using ps -a | grep apache. If that doesn't return anything, try restarting it, and check for error messages on the terminal.
To measure it, simply ask, "[Your company] made it easy for me to handle my issue. " where you can include 5 answer choices that range from "Strongly agree" to "Strongly disagree. " To calculate the score, you'd first assign a numeric value to each choice. "Strongly agree" would receive a 1 rating, "Agree" would get a 2— all the way up to "Strongly disagree, " which would receive a 5. Then, you'd calculate your average score, where a lower average rating means—all else equal—an easier customer experience. You can measure your customer effort score after an interaction with a support rep, or following a purchase. Before you decide whether or not to measure your CES, consider its strengths and weaknesses: It allows you to pinpoint how your product and/or service is performing in specific areas. Easy for respondent to answer as it asks for feedback on something they recently experienced. It's simple to measure once the responses come back. It's not as common as the NPS, making comparisons to other organizations' customer effort scores less feasible.
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