Introduction to Service Strategy Key Service Management Concepts Purpose and Objectives of Service Strategy Scope of Service Strategy Business Value of Service Strategy Service Strategy Interfaces across the Service Lifecycle 2. Service Strategy Principles Basic Approach to Deciding Strategy Services Elements of Value Utility and Warranty Customer, Service, and Strategic Assets Service Providers Strategies for Customer Satisfaction Service Economics Sourcing Strategies and Governance 3. Strategy Management for IT Services Process Purpose, Objectives, and Scope of Strategy Management for IT Services Business Value of Strategy Management for IT Services Policies, Principles, and Basic Concepts of Strategy Management for IT Process Activities, Methods, and Techniques Triggers, Inputs, and Outputs of Strategy Management for IT Services Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) Challenges and Risks 4. Service Portfolio Management Process Purpose, Objectives, and Scope of Service Portfolio Management Business Value of Service Portfolio Management Policies, Principles, and Basic Concepts of Service Portfolio Management Triggers, Inputs, and Outputs of Service Portfolio Management CSFs and KPIs 5.
Explore ITIL Sample Resumes! Download & Edit, Get Noticed by Top Employers! Download Now! Service Strategy Value Service Strategy is developed for a higher-lever end user, considering governance, competition, market spaces, and effectiveness. It offers guidance on how to identify and select opportunities while taking note of the associated costs and risks. Strategy guidelines encompasses all four life cycle stages, in which the WHAT and WHY will be converted into HOW. Service Strategy guides the organization in its operations and long-term growth, to consider and behave in a strategic method while converting Service Management competencies into strategic assets. This life cycle stage offers the tools that can be used by the organization in a strategic approach, mainly considering the causes and effects. Service Strategy will allow the organization to develop its service solutions according to the business needs and requirements of the customers – not only to ensure efficiency but also to offer a truly valuable service.
It's very simple. Just to identify the competitors in the market and deliver a service that is better than theirs. In order to do so an organization needs to design a strategic plan to achieve their objective. Few other objectives are: To provide a detailed understanding of what strategy is Identify IT initiatives that support business goals Define the approach to deliver the strategic plans Transform IT organization into a strategic contributor to business success To understand the definition of value as per business needs Supply a "service provision model" that understand the organizational capability of delivering and funding the service. It identifies the customer to whom and how the services will be delivered Service strategy is not just a plan, but a framework that enables an organization to provide an exceptional approach to deliver an improved value. Author: Deepti Masand Click Here for ITIL Course Recommended Courses Dates: April 27, 28 2021 Timings: 09:00 AM - 05:00 PM CWT Dates: May 15, 16 2021 Dates: May 25, 26 2021 Dates: June 19, 20 2021 Dates: June 22, 23 2021 Timings: 09:00 AM - 05:00 PM CWT
This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services. The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently. ITIL Credit System Under the ITIL Credit System, you must earn a number of credits from each ITIL certification to progress to the next level within the ITIL scheme. The SS module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level. See the ITIL Credit System page for more information. The Service Strategy certification would suit those working in the following areas: IT management IT Finance management Supplier Relationship management. This list is a guide only, and choices will depend on individual career goals and objectives.
Organizations are today looking at ITIL framework as a methodology that streamlines overall IT process, brings in cost efficiencies and better alignment between business and IT. This FAQ series will drill down deeper and answer the common question on each of the five ITIL process stages. The current article is part one of this five-part series. You may also wish to read our Part 1, Part 2 and Part 3 of ITIL FAQ series to know more about ITIL in general. Service Strategy guides organizations in transforming service management from an organizational capability into a strategic asset. It also guides leadership to think and act in a strategic manner. It helps clarify the relationships between various systems, process or services, and the business models. Features of ITIL Service Strategy What is the Purpose of Service Strategy in ITIL v3? The purpose of ITIL Service Strategy is to determine which types of services should be offered to which customers in the market. Its ultimate goal is to make the IT organization act and think strategically.
ITIL Service Strategy Service Strategy Strategy Management for IT Services defines service strategy as a standardized process for building strategic assets with vision, strategic goals, innovation, value creation, and a resilient attitude for adopting new changes. Download This Template Service Strategy Template ITIL Service Strategy's main focus is to define the market, propose the service offerings, develop the service offerings as strategic assets, execute the developed offerings, also measure and evaluate the strategies. Strategy Generation for IT Services is the most critical process for the long-term sustainability of the organization's offerings. Strategy management for IT services subprocesses can be defined as: Strategic Service Assessment The Business strategy manager identifies the organization's strengths and weaknesses. This is done by analyzing factors such as – existing services, resources, capabilities, projects, finance, operations, etc. The next step is to identify growth opportunities and threats.
Technology Considerations Service Automation, Instrumentation, and Analytics Service Interfaces and Self-Service Channels 11. Implementing Service Strategy Implementation through the Service Lifecycle Following a Lifecycle Approach Impact of Service Strategy on the Other Service Lifecycle Stages 12. Service Strategy Challenges, Risks, and CSFs 13.
Service Portfolio Management Service portfolio defines all services that a service provider can provide. It helps to control service management investments throughout an enterprise and actively managing their value. Business Relationship Management This process deals with establishing good relationship between service provider and customers by ensuring that appropriate services are developed to meet customer's needs. Demand Management This process maintains balance between consumption of services and their delivery. Financial Management Financial management helps to determine all the costs of IT organization. It can serve as a strategic tool for all three kinds on service provider types − internal, external and shared service provider.
SPM also covers most of the service lifecycle, such as the services in production (catalogue), planned services (pipeline), and services being withdrawn (retired). 2. Financial Management for IT Service s Financial Management in the IT sector is regarded as the road less travelled. IT service professionals often stay away from managing the financial aspects of the service processes. Hence, it is located in the Service Strategy and often discussed by people in the upper level management who are tasked with governing the process. Financial Management measures the value of the IT services to ensure that the Service Management of the organization is cost effective. It will guide the organization in making crucial decisions, allows faster changes, retain a feeling of service value, and sustain control. The core activities of Financial Management include budgeting, charting, and accounting. 3. Strategy Management for IT Services Strategy Management is a newly introduced process in the ITIL framework.
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