Free EMC Text-Alert Opt-in to free EMC Text-Alert and get a text notification on your mobile phone, chat with your emergency contacts, and click to dispatch or dismiss the alarm. Insurance Discounts Does your homeowner's policy offer a discount for a monitored security system (possibly more for fire monitoring)? Get your alarm monitoring certificate and save. Customer Account Updates Did you change your email or phone number? Do you want to add an emergency contact to the list? Update your information quickly here. Mobile App Controls Use your smartphone to arm/disarm your system, smart-devices and more. Add an interactive app today. Moving Resources Safety tips and security resources while selling your home, including setting up a guest code for your agent. Transfer security moitoring to the buyer and get a $100 e-gift card. Easy transfer – no hassles, no appointments. Test Your System EMC Security encourages all of our customers to test their systems monthly to ensure their system is ready in the event of an emergency.
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We're satisfied with the level of service Dell offers. They seem to be knowledgeable and responsive. View full review » reviewer1202265 Solutions Architect at a tech services company with 5, 001-10, 000 employees Technical support was announced a few months ago and we are still on the learning curve. View full review » reviewer1267071 Senior Consultant at a tech company with 11-50 employees With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the problem resolved pretty fast. If on the other hand, you get someone with a very heavy accent then you can speak for three hours and not understand what the other is trying to say. View full review » MuathAlhwetat SAN and UNIX Administrator at a comms service provider with 1, 001-5, 000 employees Technical support for this solution was great. They are very quick to respond. View full review » Hermann Eric Steve ZE MVONDO Expert IT Infrastructure and Systems at ITGSTORE CONSULTING Dell EMC Avamar is hard to manage because of the support.
It's very difficult to get support. Our solution is complex which makes it more difficult to get an answer from them. We have multiple vendors in our environment. Support only looks at their own solution and not the solution as a whole. It would be easier if our whole infrastructure was Dell EMC. It's very difficult to get help with troubleshooting. When you have an architecturally multiple-vendor solution, like we do, it's hard to find a solution to the problem. It's normal that they only focus on the part that corresponds to their company, but I would like for them to look at the environment as a whole. View full review » reviewer1544718 Technical Consultant at a tech services company with 10, 001+ employees The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting their support staff to be more responsive to clients when they have queries. We're not overly satisfied with the level of support provided to our organization. View full review » Michel Taung System Engineer for Business Solution Department at PT.
0% found this document useful (0 votes) 74 views 26 pages Description: EMC Customer Support Guide. Customer support guide for EMC hardware. Copyright © © All Rights Reserved Available Formats PDF, TXT or read online from Scribd Did you find this document useful? 0% found this document useful (0 votes) 74 views 26 pages Description: EMC Customer Support Guide. Full description Jump to Page You are on page 1 of 26 You're Reading a Free Preview Pages 7 to 12 are not shown in this preview. Pages 17 to 24 are not shown in this preview. Reward Your Curiosity Everything you want to read. Anytime. Anywhere. Any device. No Commitment. Cancel anytime.
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