Safety Check your chosen money transfer provider is regulated by a government authority, to ensure your money is safe & protected when transferred. The main regulators include: – FCA (Financial Conduct Authority), UK – ASIC (Australian Securities and Investments Commission) – FinCEN (Financial Crimes Enforcement Network), USA Fees & Rates Some money transfer services charge a fixed transaction fee, others take a percentage of the transfer sum, while some services waive the transfer fee completely. The conversion rate is another money-maker for many services and as such poses yet another crucial pricing component to examine carefully. Consider the above to find the most cost-effective solution for your transfer. Customer Support Check the customer support channels available are convenient for you. These generally include email, online chat, phone or online ticketing system. In addition, some money transfer services provide a personal account manager to assist with special transactions and important tasks.
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Past performance is determined by metrics such as customer satisfaction and wait time. This type of routing does not necessarily entail further training for representatives based on their demonstrated skill set. Location-based: This type of routing directs customer calls based on the incoming call number, but only works when a company has call centers all over the world. The benefit of this method is typically language barriers are removed, thereby providing a better service to the customer. The drawback is call centers are costly to operate in the US and Europe, which is why there is now a preponderance of call centers that are off-shored. Data-directed: Using data-directed routing involves using a caller's number to access their user account to then determine how to direct the call. For example, a high-profile client could be routed to speak to his/her dedicated representative or a customer who is late on a payment could be directed to the accounting department. When used correctly, this method of routing management improves the customer's experience significantly.
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